Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quotation, request a product catalogue, submit a Facebook or Messenger lead form, or communicate with our team.

This may include your name, phone number, email address, business name, business location, products you are interested in, estimated order quantity, enquiry details, and other information you choose to provide.

We may also receive limited technical information such as browser type, device type, website usage information, and referral source when you visit our website.

2. How We Use Your Information

We use the information collected to respond to enquiries, provide product information, prepare quotations, recommend suitable packaging products, provide wholesale pricing, process orders, arrange delivery, provide customer support, and improve our products, services and marketing.

Where appropriate, we may also contact you regarding relevant VerdeWave products, promotions or business updates.

You may ask us to stop sending marketing communications at any time.

3. Facebook and Messenger Lead Ads

When you interact with a VerdeWave advertisement on Facebook, Instagram or Messenger, Meta may provide us with information that you submit through the advertisement or automated chat.

For example, we may ask:

• Which product you are interested in
• Your estimated order quantity
• Your business location
• Your contact details

We use this information only to respond to your enquiry, provide relevant product information and assist with wholesale or business enquiries.

Your use of Facebook, Instagram and Messenger is also subject to Meta's own privacy policies and terms.

4. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted service providers only when necessary to operate our business, such as delivery or logistics providers, website and hosting providers, communication platforms, payment service providers, and advertising or analytics platforms.

We may also disclose information where required by applicable law or regulatory authorities.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, business records, legal obligations and legitimate business purposes.

When information is no longer required, we may securely delete or anonymise it.

6. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Cookies and Analytics

Our website may use cookies or similar technologies to understand website activity, improve user experience, measure advertising performance and support marketing activities.

Third-party services such as Meta may also use their own cookies or tracking technologies according to their respective privacy policies.

8. Your Rights

Subject to applicable Malaysian data protection laws, you may contact us to request access to or correction of your personal information, ask questions about how your information is used, withdraw consent where applicable, or request that we stop using your information for direct marketing.

We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website or social media pages may contain links to third-party services such as Facebook, Instagram, TikTok or other external websites.

VerdeWave is not responsible for the privacy practices of third-party platforms. We encourage you to review their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements.

Any updated version will be published on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

VerdeWave Eco Packaging
Malaysia
Email: verdewaveofficial@gmail.com
Facebook: VerdeWave Eco Packaging
Website: verdewave.shop